Top 10 Customer Slide Scanning Questions

Q? Do I need to pay a deposit?
A.No, please package your slides and send them to us. Your completed order will be returned to you with an invoice. After you have reviewed your slides and are completely satisfied you can choose either the credit or cash options available.
 
Q? What about the "Only pay for the scans you keep" pricing policy?
A. Our everyday price of 27 cents per slide for any size order is the lowest per slide price in the industry. Beware, these promises by other services are pricing gimmicks designed to confuse customers and don't stand the test of good common business sense. We really do like to keep the process simple for our customers.
 
Q? Will my images be available online?
A. The safety of your slides is our first concern. We have evaluated this process many other services offer and have concerns. Your pictures are posted to a third party vendor on the internet. It is our opinion that the risk of theft or access by an unauthorized user is to great. In addition, accessing the images is typically very slow and not user friendly. Check out some of the blogs on this subject.
 
Q? What resolution do you recommend for scanning 35mm photo slides to digital slides?
A.The majority of our customers select 3600 dpi for digital imaging 35mm slides. This resolution gives you excellent viewing quality on a television or PC monitor and color prints can be reproduced with great results.
 
Q? Why should I convert my 35mm slides to digital ?
A.The most compelling reason is to archive via slide scanning and preserve your important 35mm slides. Once in digital form using digital imaging, you have all these new options.
 
Q? Some of my photo slides are dark, under-exposed or in poor condition. How will slide scanning from those slides look
A.Our process can improve in some cases the quality of under-exposed 35mm slides. However, the most realistic expectation for the 35mm slide scanning process is to preserve the current condition of the photo slide image. Not sure? Send us 5 slides that need some work and look at what our process can do. 
 
Q? How do you handle shipping charges?
A.All orders are returned using USPS Priority Mail. We only charge the actual cost of shipping. See our order section for more information.
 
Q? What is the process for shipping my photo slides to your lab?
A. Our service specializes in 35mm 110, 120, 126, 127 in 2X2" plastic or cardboard mounted slides. We can offer a great price for these type of slides. However, we do not accept glass frames. These type of slides require special equipment and processing. If your slides have a metal protection ring please remove before sending. All orders are returned using USPS Priority Mail. We only charge the actual cost of shipping. See our Shipping and Handling section for more information.
 
Q? What digital imaging format option do you recommend?
A. Our scanning service recommendation is the JPEG format. JPEG is superior to GIF for storing full-color or gray-scale images of "realistic" scenes, that means scanned photographs, continuous-tone artwork, and similar material. Any smooth variation in color, such as occurs in highlighted or shaded areas, will be represented more faithfully and in less space by JPEG. Some customers prefer TIFF or other formats for specific reasons. We can provide whatever digital slide format you need.